E-ticket delivery
How and when your A Jazz Christmas tickets reach you.
Tickets are not on sale yet. This policy applies once they are.
How tickets are delivered
All tickets are e-tickets, and nothing is posted. Your e-tickets are emailed to you as soon as your payment is confirmed, usually within a few minutes: one ticket per seat, each with its own QR code.
They go to the email address you give at checkout, so please check it carefully before you pay.
If your tickets have not arrived
If they have not arrived within 2 hours, check your spam folder, then email hello@waltzproduction.com and we will resend them.
If your bank or e-wallet is still confirming your payment, your tickets are sent as soon as it is confirmed.
Lost your tickets?
Email hello@waltzproduction.com from the address you booked with, or with your order number, and we will resend them.
On the day
Show the QR code on your phone or printed. Each QR code admits one person, once.
The concert takes place on Sunday 20 December 2026 at The Campus Ampang. Show times are on the show page once tickets are on sale.
Wrong email address, or another mistake?
Spotted a mistake in your order? Reply to your order email or write to hello@waltzproduction.com within 24 hours of ordering, and we will correct it or refund your order.
If you typed the wrong email address, write to hello@waltzproduction.com from any address with your name, the show and roughly when you ordered, and we will find your order and resend your tickets.
Bahasa Malaysia
A Bahasa Malaysia version of this policy is available on request at hello@waltzproduction.com.