Privacy notice

Who we are

The controller of your personal data is Casper Foo (registration of Waltz Production pending). SSM registration no.: pending. Contact: hello@waltzproduction.com.

This website

• This site sets no cookies and uses no advertising or analytics trackers.
• Cloudflare, our website host, processes technical data such as your IP address to deliver and protect this site.
• Emails you send to hello@waltzproduction.com are forwarded by Cloudflare and held with Google.

The A Jazz Christmas presale list

If you signed up at waltzproduction.com/jazz, the presale list privacy notice you agreed to explains what we collect, why, who we share it with and how long we keep it. In short: Waltz Production collects and manages the list; sign-ups made on the current form are never shared with JCJO (earlier sign-ups only if you ticked the JCJO box); and we keep sign-up details until 31 Jan 2027, except as that notice describes.

Ticket buyers

Tickets are sold through our checkout at tickets.waltzproduction.com. When you buy, Waltz Production is the controller of your order details.

What we collect

• Your name, your email and, if you give it, your mobile number.
• Your order: the show, zone and ticket types, the price you paid and any discount.
• How many under-3s will sit on a lap, if any.
• Anything you tell us in the order notes, such as access needs.
• Your choices about news from JCJO and from Waltz Production.
• The payment status from our payment provider. We never see your card or bank login.

What you need to give us

Your name, email and the tickets you choose are needed to process your order; without them we cannot sell you tickets. Everything else is optional.

Why we use it

• To process your order, send your e-tickets and admit you on the day.
• To contact you about this concert, including any changes and the email we send before the show.
• To handle corrections and refunds.
• To keep the records needed for the concert's licence reports and for tax.
• To tell you about future JCJO concerts or Waltz Production events, only if you tick those boxes.

How we contact you

By email, and by phone or WhatsApp about your booking only if you give your number.

Who we share it with

• We do not sell your details.
• We share your name and email with JCJO for news about its future concerts only if you tick the JCJO box at checkout.
• Service providers that run the checkout for us (payment, email delivery, hosting and ticket check-in) process your details on our behalf.
• Our accountant and other advisers, such as a lawyer, and public authorities where the law requires it.
• If Waltz Production's business passes to a successor, for example a company its founders form, your details pass to that successor, which will use them under this notice.

The names of these providers will be listed here before tickets go on sale.

Whether the presenter receives order details to run the concert or decide refunds will be confirmed here before tickets go on sale.

How long we keep it

We keep order records for as long as we need them for refunds, the concert's licence reports and tax.

The exact period: to be confirmed before tickets go on sale.

Photos and filming at the concert

The concert is photographed and filmed. Photos or footage in which a child can be identified are not used in ads or public posts without a parent's written permission.

Who takes and uses photos and footage, and how to ask us not to use an image of you: to be confirmed before tickets go on sale.

Transfers outside Malaysia

Some of our service providers store or process personal data outside Malaysia.

Which countries, and on what basis: to be confirmed before tickets go on sale.

Your choices and rights

You can ask to see or correct your personal data, ask a question or make a complaint about how we handle it, or withdraw your consent to news at any time, by emailing hello@waltzproduction.com or using the unsubscribe link in any email from us.

Children

We do not collect details about children beyond what the booking needs: the number of Kid tickets and of under-3s on a lap and, on the presale list, how many children are coming and, if you choose, their age band.

Keeping your details safe

We limit access to your details to the people who need them to run the concert and look after your booking.

Changes to this notice

If we change this notice, we update the version and date at the top of this page.

Bahasa Malaysia

A Bahasa Malaysia version of this notice is available on request at hello@waltzproduction.com.