Refund policy
For A Jazz Christmas tickets, sold by Waltz Production as agent for Julian Chan.
Tickets are not on sale yet. This policy applies once they are, and may be updated before then.
In short
- Show cancelled: a full refund of the price you paid.
- Show moved to another date, time or venue: your ticket is valid for the new show, or you can ask for a refund.
- A mistake in your order: tell us within 24 hours of ordering and we will correct it or refund your order.
- A change of mind, or you cannot come: we cannot refund your ticket, but you may pass it on to someone else.
If a show is cancelled
If a show is cancelled and not rescheduled, we refund the full price you paid for those tickets. You do not need to ask: we contact everyone who booked, using the email address on the order.
How quickly refunds are paid: to be confirmed before tickets go on sale.
If a show is moved or changed
If a show moves to another date, time or venue, your ticket is valid for the new show. If you cannot attend the new show, you can ask for a refund instead.
Which other changes give you the right to a refund: to be confirmed before tickets go on sale.
A mistake in your order
Spotted a mistake in your order? Reply to your order email or write to hello@waltzproduction.com within 24 hours of ordering, and we will correct it or refund your order.
If you change your mind or cannot come
Tickets cannot be refunded or exchanged for a change of mind. You may give your ticket to a friend or family member instead (see passing on a ticket).
How refunds are paid
- The presenter, Julian Chan, approves this refund policy, and Waltz Production pays the refunds due under it on his behalf.
- We refund to the payment method you used where the payment provider allows it. Some online banking (FPX) and e-wallet payments cannot be refunded automatically; we will then ask for your bank details and refund you by bank transfer.
- On a cancellation, nothing is deducted: you get back the full price you paid.
How to ask for a refund
Email hello@waltzproduction.com with your order number and the email address you booked with. We aim to reply within 24 hours.
Your rights
Nothing in this policy takes away the rights you have under Malaysian consumer law.
Bahasa Malaysia
A Bahasa Malaysia version of this policy is available on request at hello@waltzproduction.com.