Ticket terms

Tickets are not on sale yet. These terms apply once they are, and may be updated before then.

Who you are buying from

Tickets are sold by Waltz Production as agent for Julian Chan, presenter of the Julian Chan Jazz Orchestra.

Your contract for the concert is with Julian Chan, who is responsible for the concert itself. Waltz Production sells the tickets and collects your payment as his agent, sends your e-tickets, and handles your booking questions and any refunds due under the Refund Policy.

Presenter (principal): your contract is with him

Julian Chan, presenting the Julian Chan Jazz Orchestra (JCJO), who is responsible for the concert itself.

Presenter's address

to be confirmed

Ticket seller (agent)

Waltz Production, selling as agent for Julian Chan: Casper Foo (registration of Waltz Production pending)

SSM registration no.

pending

Business address

to be added

Email

hello@waltzproduction.com

Phone or WhatsApp

to be added

Website

waltzproduction.com

The concert and who is responsible for it

Julian Chan presents the concert with the Julian Chan Jazz Orchestra and is responsible for the performance, the programme and the arrangements with the venue. Waltz Production, as his agent, is responsible for selling the tickets, collecting payment, sending e-tickets and handling your booking questions and any refunds due under the refund policy.

Tickets and prices

• There are two ticket types: Adult, and Kid (3 to 12) for children aged 3 to 12 on show day.
• Every Kid ticket needs at least one Adult ticket for the same show. Children must be accompanied by an adult.
• Whether under-3s can come free on a paying adult's lap at daytime shows is being confirmed with the venue. We will say here once it is.
• Prices are in ringgit and are the full price you pay. No booking or processing fee is added. Prices are shown on the show page and at checkout before you pay.
• Adult prices may rise as each zone fills. The price you pay is the one shown at checkout when you order.
• Discounts and offers apply only as shown at checkout.
• You can buy up to 10 tickets in one order. For larger groups, email hello@waltzproduction.com.
• Payment methods: to be confirmed. Payments are handled by our payment provider; we never see your card or bank login.

Your order

Before you pay, the checkout shows your whole order so you can check it. When your payment is confirmed, we email your order confirmation and your e-tickets (see e-ticket delivery).

Spotted a mistake in your order? Reply to your order email or write to hello@waltzproduction.com within 24 hours of ordering, and we will correct it or refund your order.

When your order becomes a binding contract: to be confirmed before tickets go on sale.

Seating

Free seating within your zone. Arrive early to sit together. Your ticket is for a zone, not a numbered seat, and ushers will help where they can.

Entry

• Each e-ticket has its own QR code and admits one person, once. Show it on your phone or printed.
• Children must be accompanied by an adult.
• Ear defenders are compulsory for children under 3.
• Doors open before each show. Door times are on the show page once tickets are on sale, and in the email we send before the show.
• Please arrive in good time. If the music has started, you may be asked to wait for a suitable break before taking your seat.

The minimum age of an accompanying adult will be confirmed before tickets go on sale.

The venue's house rules will be added here before tickets go on sale.

Passing on a ticket

Tickets are not issued in a named person's name. If you cannot come, you may give your ticket to a friend or family member. Only the first scan of each QR code is admitted, so never share one ticket with more than one person.

Rules on reselling tickets: to be confirmed before tickets go on sale.

If a show is cancelled, moved or changed

If a show is cancelled, you get a full refund of the price you paid. If it moves to another date, time or venue, your ticket is valid for the new show, or you can ask for a refund. The refund policy explains how and when.

Photography, filming and recording

This performance is photographed and filmed. Photos or footage in which a child can be identified are not used in ads or public posts without a parent's written permission.

The presenter's rules on audience photos and recording: to be confirmed before tickets go on sale.

Your details

How we use the details you give at checkout is set out in the privacy notice.

Liability and the law that applies

Liability and governing law: to be confirmed before tickets go on sale.

Nothing in these terms takes away the rights you have under Malaysian consumer law.

Questions and complaints

Email hello@waltzproduction.com. We aim to reply within 24 hours.

Bahasa Malaysia

A Bahasa Malaysia summary of these terms is available on request at hello@waltzproduction.com.